Going from Principal Product Designer focused on standing up a brand new eCommerce experience to a User Experience Manager, serving the Healthcar Professionals (HCP) audience at Boston Scientific has been a rich and growth experience.

You will find there is a lot in this page: UI, UX, UXR and a nod to the professionals I had the pleasure to lead and collaborate with.

Let’s get going!

User Experience Research (UXR)

During my time at Boston Scientific I had the pleasure to lead multiple research projects including the following:

• eCommerce Discovery

• Brand & Design System Guidance

• HCP Experience

• eCommerce Enhancement

• Digital Commerce Strategy

• Usability Tests (user testing.com)

Below, you will find a selection of artifacts utilized in this research, in which I assumed a leadership role while actively contributing hands-on.

In this specific study, my role included concept development, study design, designing the first prototypes, engaging stakeholders from different business units to gain their buy-in and overall engagement, hiring an agency to assist with the specialized recruitment of healthcare professionals, directing wireframing, layout, and prototyping activities, legal approvals, writing moderation guides, conducting interviews, compiling annotations, analyzing data, coordinating recommendations, and presenting the study’s findings to various parts of the organization. This Healthcare Professional (HCP) Experience research provided many fruitful, useful, and, at times, difficult-to-hear learnings. This study helped us guide conversations to a more user centric approach thru our organization.

Prototype Examples

Here are a few examples of different versions of category pages used in the prototype.

Thank you

for keeping up with the long scroll.

😉